Privacy policy

Last updated: November 3, 2026

This policy explains what data UNIR2 collects, what it is used for, who it is shared with and how you can exercise your rights.

1. Who we are

UNIR2 is a platform for connecting technologies: it links the tools your business uses through sinaps (ready-to-activate use cases) and third-party modules, such as Odoo modules. It is operated by NewPlain, based in Santo Domingo, Dominican Republic, which is the controller of the data described here.

This policy applies to the website www.unir2.com, the platform app.unir2.com, its installable web app and the modules activated with a UNIR2 account.

2. Data we collect

• Account: name, email and profile picture provided by Google when you sign in with your Google account.
• Company: name, country, time zone and the users you invite.
• Sinap settings: the data and credentials of the tools you choose to connect (for example, your WhatsApp Business number).
• Data processed by your sinaps: contacts, messages and documents of the people who interact with them, depending on the use case you activate.
• Third-party modules: the license information each module sends (see section 6).
• Billing: plan, payment history and invoices. Your card details are received and stored by Stripe; UNIR2 never sees or stores them.
• Technical data: IP address, browser, error logs and service usage (for example, AI conversations used).

3. How we use it

• To provide the service: create your account, activate sinaps and modules and apply your plan limits.
• To charge your plan and issue your invoices.
• To send account notices (payments, expirations, important changes).
• To support you when you contact us.
• To protect the platform: security and prevention of fraud and abuse.
• To improve the service with aggregated usage information.

We do not sell or rent your data, and we do not use it for third-party advertising.

4. Legal basis

• Performance of the contract: to provide the service you signed up for.
• Legal obligation: to meet tax and accounting obligations.
• Legitimate interest: to keep the platform secure and improve the service.
• Consent: for marketing communications, which you can withdraw at any time.

When your sinaps process data about your own customers or contacts, you are the controller of that data and UNIR2 processes it on your behalf and only to provide the service.

5. Providers we share data with

We only share the data needed with providers that help us deliver the service:

• Google: sign-in with your Google account.
• Stripe: plan payments and management of your payment method.
• Meta (WhatsApp Business Platform): sending and receiving your sinaps' WhatsApp messages. Meta bills messages directly to your WhatsApp Business account.
• Artificial intelligence providers: they process the content of conversations in sinaps that use AI to generate replies or analyze information.
• Resend: account emails.
• OVHcloud: servers hosting the platform and its data.
• New Relic: monitoring of how the platform works (performance, errors and technical logs), with internal user and company IDs, without the content of your conversations or your customers' data.

Each provider processes data under its own policies and only for the purpose stated.

6. Third-party modules and “Connect with UNIR2”

Third-party modules (today, Odoo modules published on the Odoo Apps Store) are activated with your plan's Tokens. When you press “Connect with UNIR2” in your Odoo, you approve the connection with your account and that Odoo receives its own connection token, which you can revoke at any time from the Tokens screen.

To check the license, each module only sends UNIR2 account and installation data: the instance identifier, its address (URL), the Odoo version and the module version. Modules do not send your business data (customers, invoices, accounting, payroll or other records in your Odoo) to UNIR2.

7. How long we keep it

• While your account is active we keep the data needed to provide the service.
• If you cancel or your trial ends without choosing a plan, your sinaps and modules are paused and your data is kept so you can reactivate them. You can ask us to delete your account and its data at any time.
• Invoices and payment data are kept for as long as tax law requires.
• Technical logs are kept for a limited time and then deleted.

8. Your rights

You can access your data, correct it, ask for it to be deleted or for a copy in a readable format, and object to certain processing. To do so, write to [email protected]. We reply within 30 business days at most.

9. Security

We use encrypted connections (HTTPS), secure sessions, restricted access to information, secrets kept only on the server and backups. If an incident affecting your data occurs, we will notify you without undue delay.

10. Minors

UNIR2 is a service for businesses and professionals. We do not knowingly collect data from people under 18; if we find any, we delete it.

11. Changes and contact

We may update this policy. If the change is significant, we will let you know by email or within the platform before it applies.

Contact: [email protected] · WhatsApp +1 829 960 4870 / +1 704 524 5533 · Santo Domingo, Dominican Republic.

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